Shipping & Returns
Shipping Policy
We offer reliable, fast shipping across the UK to ensure your premium skincare products and wellness essentials arrive safely.
-
Standard Shipping: Delivered within 3-5 working days. Orders over £50 qualify for free standard delivery. For orders under £50, a £3.95 shipping fee applies.
-
Express Shipping: Need your items sooner? Choose express shipping at checkout for £5.95, with delivery within 1-2 working days.
-
International Shipping: Please contact our team to confirm rates and delivery times to your location.
After placing an order, you will receive an order confirmation with tracking details. Once shipped, you can follow the tracking link provided to monitor the delivery. If you have any questions, our customer support team is available to assist.
Return Policy
We want you to be completely satisfied with your purchase. Our returns policy is simple:
-
Returns Eligibility: Products must be returned within 30 days of delivery. They should be unopened, unused, and in their original packaging.
-
Return Process: Contact our customer support to initiate a return. Upon approval, you’ll receive return instructions and a return reference.
-
Refunds: Once we receive and inspect your returned item, we’ll process your refund within 7-10 working days. Refunds are issued to the original payment method.
-
Exchanges: If you’d like a different product or replacement, please contact us to arrange an exchange.